Terms of Service

These Terms of Service (“Terms”) govern your use of Zicron AI's website at zicron.ai and our claim-preparation services (collectively, the “Services”). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. What we provide

Zicron AI provides claim-preparation services. We help you organize records, identify evidence, draft a medical support letter for a physician's signature, prepare for examinations, and assemble a filing-ready package for submission to the relevant agency (such as the Department of Veterans Affairs, Social Security Administration, CMS, or a state workers' compensation board).

What we are not: Zicron AI is not a law firm, and we do not provide legal advice. Engaging Zicron does not create an attorney-client relationship. Where the law requires accreditation or representation (for example, accredited representation before the VA under 38 CFR 14.629), Zicron does not provide that representation unless we have specifically agreed to do so in a separate signed engagement letter and we hold the required accreditation. Our Services are claim-preparation deliverables; you are responsible for filing with the agency, either yourself or through a free veterans service organization, accredited agent, or attorney of your choice.

2. Eligibility and accounts

You must be at least 18 years old to use the Services. You agree to provide accurate, current, and complete information and to keep your contact information up to date. You are responsible for all activity that occurs under your account.

3. Pricing, payment, and refunds

Our published prices are flat fees for the package you select. The price you see at checkout is the price you pay; we do not charge a percentage of any benefits, award, or settlement. Payments are processed by Stripe; by paying, you also agree to Stripe's terms.

Refund policy. If we do not deliver the package described for the tier you purchased, contact us within 30 days of delivery and we will correct the deliverable or refund the fee at our discretion. Because our work begins immediately on payment and includes substantial research and drafting, we generally cannot refund fees once preparation has materially commenced, except as required by law or as described above.

4. Your responsibilities

• Provide accurate and complete information and records. We rely on what you give us; inaccurate or incomplete information will affect the quality of the package we can produce.
• Confirm you have the right to share any records you upload, including third-party medical or military records you obtained.
• Review the package we deliver carefully before filing. You are the final decision-maker on what gets filed and when.
• Not use the Services for any unlawful purpose, including submitting fraudulent claims or impersonating another person.

5. Intellectual property

The Services, our website, our software, our templates, and our brand are owned by Zicron and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the deliverables we produce for you in connection with your own claim. You retain ownership of the underlying records and personal information you provide to us.

6. No guarantee of outcome

We work to produce the strongest claim-preparation package we can based on the information you provide. We cannot and do not guarantee any specific outcome, rating, award, or settlement. Decisions are made by the agency or court reviewing your claim, not by Zicron.

7. Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, Zicron disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.

The Services are not legal advice and do not substitute for advice from a licensed attorney or accredited representative familiar with your specific situation.

8. Limitation of liability

To the maximum extent permitted by law, Zicron's total liability for any claim arising out of or related to the Services is limited to the fees you paid to Zicron in the twelve (12) months preceding the event giving rise to the claim. Zicron is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost benefits, even if advised of the possibility.

9. Indemnification

You agree to indemnify and hold harmless Zicron and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Services outside their intended purpose, (b) information you provided to us that was inaccurate or that you had no right to share, or (c) your violation of these Terms.

10. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, if we are required to by law, or if we discontinue a service. Provisions that by their nature should survive termination (such as ownership, disclaimers, limitations of liability, and dispute resolution) will survive.

11. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or related to these Terms or the Services will be resolved in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts. Nothing in this section limits your rights to bring claims with a government agency where the law allows.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent change. Continued use of the Services after an update constitutes acceptance of the updated Terms. For material changes, we will notify you by email or through the service.

13. Contact

Zicron AI
support@zicron.ai